Setting up two-step verification for Ring

When you sign in to your Ring account, you will need to enter a six-digit verification code to prove it is you. In Control Centre, you can choose to receive the code via text message or an authenticator app. Once you enter the verification code, you will be signed in to your Ring account. In the United States and Canada, you have the option to verify and sign in using a government-issued form of identification.

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Choose how you receive verification codes in Control Centre

Choose how you receive your verification codes by selecting Text Message or Authenticator App from the Control Centre in the Ring app or on Ring.com. If you don't have access to your text messages or your enrolled device's authenticator app, you can generate a code from Control Centre.

Follow these steps to get to Control Centre from the Ring app or a mobile browser:

1. Tap the menu

   (☰)

   .
2. Select

   Control Centre

   .

Follow these steps to get to Control Centre from a desktop computer:

1. Log in to your account at

   Ring.com

   :
2. Tap the Dashboard home icon at the top, then

   Account

   .
3. Tap

   Control Centre

   .

Selecting text message verification

To receive your verification codes in a text message, follow these steps from Control Centre:

1. Tap

   Account Verification

   .
2. Select

   Text Message

   and tap

   Continue

   .
3. Re-enter your password and tap

   Continue

   .
4. Enter the verification code sent to you in a text message.

Updating your phone number

If you get a new phone number, follow these steps from Control Centre to update it:

1. Tap

   Account Verification.
2. Under Text message, tap

   Update phone number

   and tap

   Continue

   .
3. Re-enter your password and tap

   Continue

   .
4. Enter your updated phone number and tap

   Continue

   .
5. Enter the verification code sent to you in a text message.

Downloading, selecting and using an authenticator app

If you choose to verify using an authenticator app, you will need to open the selected authenticator app on your enrolled phone or tablet every time you log in to your Ring account to get a new six-digit code.

Note: You can only use the enrolled device to log in. If you get a new device, you must delete the authenticator app from the old device before setting it up on the new one.

Download an authenticator app:

1. Use your preferred authenticator app or visit the app store on your phone, tablet, or computer and search for “authenticator app.”
2. Install the app and follow the instructions to register your device.

After the authenticator app is installed, follow these steps in the Control Centre:

1. Tap

   Account Verification

   .
2. Select

   Authenticator App

   .
3. Tap

   Continue

   and re-enter your password.
4. Choose your setup method.
   • Tap

     Copy Key

     to copy the Setup Key, then tap

     Continue

     and follow the in-app prompts.
   • If you have the authenticator app on another device, you can scan the QR code and follow the in-app prompts.

Not receiving the verification code

Learn more about troubleshooting account verification here.