Using video end-to-end encryption (E2EE)

Video end-to-end encryption (E2EE) is an optional security feature that protects your video and audio recordings with a passphrase you create. Only your enrolled mobile device can enter this passphrase to view recordings from end-to-end-enabled devices. No one else, including Ring, can access your encrypted content. You can enrol up to five Ring devices in video end-to-end encryption.

Requirements to use Video End-to-End Encryption (E2EE)

• A compatible smartphone or tablet.
  • iOS

    15 or newer
  • Android

    9 or newer
• The most recent release of the Ring app installed on your smartphone or tablet.

  See how to update your Ring app

  .
  • Note:

    Video Doorbell (1st Gen), Video Doorbell Wired, Stick Up Cam (1st Gen), and Spotlight Cam (1st Gen) are

    NOT

    compatible with end-to-end encryption.
• A compatible Ring device.

Set up Video End-to-End Encryption (E2EE)

Follow these steps in the Ring app to set up end-to-end encryption:

1. Tap the

   menu (☰).
2. Tap

   Control Centre.
3. Select

   Video Encryption.
4. Tap

   End-to-End Encryption.
5. Select

   Enable End-to-End Encryption.
6. Tap

   Set up End-To-End Encryption.
7. Save the generated passphrase in a secure place, and check the box at the bottom of the screen to confirm.
   • Note:

     If you lose your smartphone or tablet or get a new one, you can use the passphrase to set up a new mobile device and view your encrypted videos. Without the passphrase, you will not have access to encrypted videos.
8. Tap

   Confirm and Continue.
9. Navigate back to the

   menu (☰)

   and tap

   Control Centre.
10. Select

    Video Encryption.
11. Tap

    End-to-End Encryption.
12. If the smartphone or tablet is not enrolled as a viewing device, tap

    Enrol This Device

    to add it.
    • You will be prompted to enter the passphrase to enrol the smartphone or tablet.
    • Enter the passphrase and tap

      Continue.
13. You will need to enrol your Ring devices. Navigate back to the

    menu (☰)

    and tap

    Control Centre.
14. Tap

    End-to-End Encryption.
15. Tap

    Enrolled Ring Devices.
16. Tap

    Enrol

    next to each chosen device.
    • You will be prompted to

      Agree and Continue

      after reviewing impacted features.
    • You will be prompted to set the Ring device up again during the end-to-end encryption (E2EE) enrolment.

      Enrol

      next to each chosen device.

Feature Changes

The following features and functions will NOT be available for your enrolled Ring devices while end-to-end encryption is enabled:

• Shared User access to videos
• Share Video Links
• Video access on

  Ring.com
• Event Timeline
• Smart Video Search
• 24/7 Video Recording
• Live View from multiple mobile devices simultaneously
• Watching Ring videos on Amazon Echo Show, Amazon Fire TV or Tablet, or third-party devices
• Pre-Roll
• Rich Notifications
• Video Preview Alerts
• Alexa Greetings
• Quick Replies
• Bird's Eye View
• Virtual Security Guard
• Snapshot Capture
• Camera previews
• Motion Verification
• Person Detection

Turn off Video End-to-End Encryption (E2EE)

To turn off video end-to-end encryption, follow these steps in the Ring app to unenrol:

1. Tap the

   menu (☰)

   .
2. Tap

   Control Centre.
3. Tap

   Video Encryption.
4. Tap

   Video End-to-End Encryption.
5. Tap

   Remove

   to confirm.

Note: If you unenrol your account in end-to-end encryption, you will lose access to previously recorded encrypted videos, and you will need to manually re-enable certain features. The following chart will tell you which features will turn on automatically and which ones you’ll need to re-enable manually: