Deactivating or deleting a Ring Video Doorbell or Security Camera

You can deactivate or delete your Video Doorbell or Security Camera from the Ring app. Deactivating the device will allow you to transfer ownership while still being able to view video clips from the Event History. Once you delete a device from your account, you will no longer have access to the Event History. Learn how to download videos you want to keep.

Note: Only the owner of a Ring account can deactivate or delete a Ring device.

Deactivate a Video Doorbell or Security Camera

When a device with a Ring Home Plan is deactivated, you can view and download videos from the device’s Event History until their expiration. Deactivating a device allows a new owner to set the device up on their own Ring account without access to the previous owner’s videos.

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Select

   General Settings

   .
5. Tap

   Remove Device

   .
6. Tap

   Keep Events

   to maintain recordings.
   • A

     Ring Home Plan is required to view recordings

     .
7. Tap

   Deactivate Device

   .

Delete a Video Doorbell or Security Camera

When a device with a Ring Home Plan is deleted, you can no longer view and download videos from the device’s Event History. Deleting a device allows a new owner to set the device up on their own Ring account.

Note: Deleting a device does not cancel the attached Ring Home Plan. Learn how to cancel your Ring Home Plan.

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap the

   Device Settings

   tile.
5. Select

   General Settings

   .
6. Tap

   Remove Device

   .
7. Select

   Delete Events

   to remove the device.