Troubleshooting issues using the Ring app

When using the Ring app, here are some tips if you experience issues with logging in, resetting your password, or the overall performance of the application.

Troubleshooting issues logging in to the Ring app

You might receive messages or errors when attempting to enter your password or complete the sign-in process in the Ring app.

Password issues

“Invalid email or password” message when entering your Ring password:

1. Verify that you are entering your email and password correctly. Avoid using autofill, and type the email and password manually.
2. If you still cannot log in, tap

   Forgot your password?

   and follow the instructions in the app to complete the password reset process. You can

   use the Account Recovery process to reset this information using your ID.
3. If you continue to receive the “Invalid email or password” message, try these steps:
   • Clear the cache and cookies on your smartphone or tablet’s browser.
   • Attempt to sign in on a different smartphone or tablet.

“Invalid Password Reset Token” error:

Request a new password reset link. Make sure you are only using the password reset link from the most recent Ring email.

Sign-in issues

"Cloud server unreachable” error message:

Try changing your network settings. Follow these steps:

1. Go to the settings on your smartphone or tablet.
   • If wifi is enabled, turn wifi off and try to login using cellular data.
   • If cellular data is enabled, turn cellular data off and try to log in using wifi.

If you are unable to press the “Continue” button while signing in on an iPhone or iPad:

You might need to adjust the privacy settings on your iPhone or iPad. Try these steps:

1. Go to Safari settings.
2. Tap

   Advanced.
3. Enable

   Javascript.
4. Disable

   Block all Cookies.
5. If you are still unable to log in, tap the button at the bottom of the Ring app that says,

   “Having trouble? Sign in here.”

Troubleshooting Ring app performance issues

If you experience issues with the Ring app freezing or closing unexpectedly, or you are unable to access Ring device features, try these troubleshooting steps:

1. Disable any virtual private network (VPN) apps.
2. Restart your smartphone or tablet.
3. Uninstall and reinstall the Ring app from your smartphone or tablet.