Persistent Visitors for Ring Door View Cam

The Persistent Visitors feature on your Ring Door View Cam can send you a notification in the Ring app when it detects people lingering near your front door. 

This feature requires a compatible Ring Home subscription.

Persistent Visitors and Smart Alerts

Smart Alerts let you choose whether your device records and sends notifications when it detects:

• A person
• Other motion

The Persistent Visitors setting, if enabled, will give you a different notification if people spend an extended amount of time in your camera’s field-of-view. 

You have two controls for the kinds of notifications you get. Note that these controls are not mutually exclusive, you can turn on one or the other or both.

• Always:

  You’ll get alerts whenever people are detected.
• If They Stay:

  You’ll get special notifications when people stay in view for an extended period of time. You can set the length of time a person has to stay in view before the device sends the special notification.

Learn more about Smart Alerts.

Do you have to use the Persistent Visitors feature?

No. The Persistent Visitors feature is an optional additional feature you’ll see within Smart Alerts. You can turn it on or off as you wish, however the Persistent Visitors feature will only work while Person Alerts are on. 

Does everyone have access to the Persistent Visitors feature?

No. Persistent Visitors is only accessible to customers with a Ring Door View Cam who have enabled person detection under Smart Alerts in the Ring app (available with a Ring subscription).

To enable the Persistent Visitors feature:

1. Open the Ring app and tap the

   menu

   (☰) on the top of your dashboard screen.
2. Tap

   Devices

   .
3. Tap the device you want to enable Persistent Visitors on.
4. Tap

   Smart Alerts

   .
5. Under Person, tap

   Customise

   and follow the prompts in the Ring app to set your alert timing preferences.
   • Persistent Visitors can only be turned on if person detection is in use.
6. Tap

   Save

   .

The Persistent Visitor notification will tell you if a person or group of people have lingered around your Ring device for a certain period of time.  

Is Persistent Visitors available on other Ring devices?

No. Door View Cam is the only Ring device that has the Persistent Visitors feature. If it is added to other devices, we will inform our users here and on Ring.com.