Fixing Your Ring Device’s Internet Connection

There are a number of reasons why your Ring device may have a poor internet connection. Here are some tips to help.

Check your Ring device’s internet connection

1. Open the Ring app to the main dashboard.
2. Tap the more icon

   (•••)

   on device you want to access.
3. Tap your device’s

   Settings

   .
4. Tap the

   Device Health

   tile.
5. Under Network, you can see your device’s

   Signal Strength

   and

   Status

   .

The lower the number, the stronger the connection.

^{*Signal strength varies household to household.}

If your signal is poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TVs, games consoles, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors.

Check your location’s wifi internet speed

Internet speed is how fast your wifi network uploads and downloads. If either or both are too slow, your Ring app may not be able to process actions from your Ring devices fast enough.

1. Position yourself near your wifi router.
2. Make sure you are on the same wifi network as your Ring device.
3. Open a web browser on your mobile device or computer.
4. Test your wifi connection at speedtest.net

   .
5. Tap

   Go

   .

If your internet speed is poor, we recommend contacting your internet service provider (ISP).

Most common causes for connection errors

If your Ring device is having trouble connecting, the Ring app will show an error with a code that will help you with your issue. Here are a few top reasons for poor internet connection:

• Your Ring device may be too far from your wifi router.
• Physical obstruction may be reducing wifi signal strength.
  • Heavy duty walls and floors made of concrete, brick, or metal
  • Large household objects such as fish tanks, bookcases, or mirrors
  • Large glass windows
  • Large metal objects like home appliances
• Your mobile device has a low signal or poor connection.
• Your home wifi connection is poor (or your internet service provider is experiencing high traffic).
• Too many devices on your network.

Improving your internet connection

Ring devices are designed to be used with a home or business wifi network, not a mobile device hotspot.

Adjusting your wifi router and internet use:

• Try moving your wifi router to an elevated, central and open location, or closer to your Ring device. The ideal distance is less than 20 feet.
• Are there any large items made of glass or metal (like large appliances) between your wifi router and Ring device? This could be interfering with the internet connection.
• Connect your video streaming devices like smart TVs and gaming consoles to a wired Ethernet connection, instead of using wifi.
• Consider extending your wifi signal with a

  Chime Pro

  .

Try to rebooting your Ring doorbell or camera:

Some poor connection issues may be resolved after rebooting your Ring device in the Ring app. If your Ring device is completely offline, you won’t be able to reboot:

1. Open the Ring app to main dashboard.
2. Tap the more

   (•••)

   icon on the camera preview for the device you want to access.
3. Tap your device’s

   Settings

   .
4. Tap the

   Device Health

   tile.
5. Tap

   Reboot This Device

   at the bottom.
6. Tap the button to confirm reboot.
7. The Ring app will display

   Reboot Successful

   after the reboot is complete.

Try rebooting your internet modem and/or wifi router:

Are other devices on your wifi having internet issues? You can reboot your internet by unplugging the power to your internet modem and/or wifi router for 10 seconds – then plug back in. Give your modem and/or router up to 10 minutes to reconnect.

Check your Ring device connection again in the Ring app.

Learn more about wifi router issues