Managing alerts for Ring Alarm

You can control the alerts you receive for Alarm from the Ring app and on Ring.com. Choose to receive a notification when a contact sensor is open or closed, a motion sensor detects motion, the alarm is triggered, or there is an emergency event. You can also receive Alarm Alerts when your phone or tablet’s Do Not Disturb mode is on.

Managing push and email alarm alerts

In the Ring app or on Ring.com, you can control which Alarm Alerts you receive and whether you get them in your email, as a push notification (banner on your phone or tablet), or both.

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Tap Settings.

4. Tap

   Alarm

   .
   • Select

     Push

     , toggle on

     Push Notifications,

     and then scroll down to toggle on or off each item you can receive alerts for.
   • Select

     Email

     and then toggle on

     Email Notifications

     for each of the items as you wish.
   • To receive Alarm Alerts when

     Do Not Disturb

     is enabled on your phone or tablet, tap

     Mobile Device Do Not Disturb Settings

     , then tap

     Change Device Settings

     . Follow the steps in your phone or tablet to complete the process.
   • Learn how to

     receive emergency calls from the Ring monitoring center when Do Not Disturb is on.
5. Tap

   Save.

Note: The following Ring Alarm emergency alerts will continue to display even when your phone or tablet is in Do Not Disturb mode: Ring Alarm Alarming, Low Temp Detected, or Water Detected (Flood and Freeze Sensor only).

Managing push and email alarm notifications on Ring.com

1. Log in to Ring.com.
2. Select

   Settings

   from the navigation bar.
3. Click

   Alerts

   .
4. Select

   Alarm Alerts

   .
   • Select

     Email Alerts

     , toggle on or off the

     Email Alerts

     , and then toggle on or off the each item you can receive alerts for.
   • Select

     Push Notifications

     and toggle on or off the

     Push Notifications

     toggle, then scroll down to toggle on or off each item you can receive alerts for.
5. Tap

   Save

   .

Managing text message alerts when the alarm is triggered

You can choose to receive text message alerts from Ring’s monitoring center when the alarm is triggered for burglary alarms.

Note: You will still receive a phone call for a medical, smoke, carbon monoxide, or other alarming events.

Text message alerts require Professional Monitoring and an eligible Ring subscription. Text messages notifying you that an alarm event has happened will be sent from the monitoring center at 833-209-2159. The text message will give you the location where Alarm has been triggered and a link from alert.msahub.com where your emergency contact can cancel the alarm signal or request help from emergency responders. You can cancel text messages from the monitoring center at any time.

Turn on text message alarm alerts

To receive text message alarm alerts, follow these steps:

1. Open the Ring app to the main dashboard.

2. Tap the menu (☰).

3. Tap Settings.

4. Tap

   Monitoring

   .
5. Tap

   Emergency Contacts

   and select the emergency contact that would like to receive text message alarm alerts.
6. Check the box next to

   Receive Text Notifications

   .
7. Tap

   Save

   . Repeat these steps to opt into text messages for each emergency contact.

Turn off text message alarm alerts

You can reply STOP to the text message sent from the monitoring center to opt out of receiving texts when Alarm is triggered. To start receiving text messages again, reply START to the Ring Monitoring Center phone number at 833-209-2159.