Using Pet Tags and Pet Profiles

You can store your pet’s photos and information using Pet Profiles and Lost Pet posts in the Neighbors section of the Ring app or the Neighbors app. Learn how to create a Pet Profile, set up a Pet Tag in the Ring app, and create a Lost Pet Post or Lost Pet Flyer.

Pet Tag overview

A Pet Tag is a metal ID tag that attaches to your pet’s collar. The back of the tag has a scannable QR code that links to a Pet Profile that you create in the Ring app.

When scanned, the QR code opens a Lost Pet Flyer with important information about the pet and a Contact Owner option. This option allows the person who scans the tag to reach the pet’s owner anonymously, ensuring privacy for both parties.

Creating a Pet Profile

Each pet needs their own Pet Profile and Pet Tag. To access Pet Profiles in the Ring app or Neighbors app, follow these steps:

1. Open the Ring app to the main dashboard.

2. Tap the Neighbors shortcut tile.

3. Tap

   My Pets

   .
4. Tap

   Create New Profile

   .
5. Enter your pet’s name, then tap

   Continue

   .
6. Select the type of pet (If “other,” specify the type).
7. Tap

   Add Media

   to upload up to five photos of your pet (at least one photo is required).
8. Tap

   Continue

   .
9. Fill in additional information, such as gender, breed, weight, and medical details.
10. Tap

    Continue

    .
11. Tap

    Finish

    .

Linking a Pet Tag to a Pet Profile

To link a Pet Tag to your Pet’s Profile, follow these steps:

1. Scan the

   QR code

   on the Pet Tag using your smartphone or tablet’s camera.
2. If you haven't set up a

   Pet Profile

   yet, you will be prompted to create one.
3. If you've already set up one or more Pet Profiles, select the one you'd like to link to the tag, and follow the prompts.
4. Once complete, place the Pet Tag on your pet’s collar. To keep the QR code from getting damaged, it should not touch any other tags on your pet's collar or harness.

Editing a Pet Profile

To edit your pet’s profile, follow these steps in the Ring app or Neighbors app:

1. In the Ring app, tap the Neighbors shortcut tile and tap the

   gear icon

   at the top.
   • In the Neighbors app, tap the

     menu (☰)

     .
2. Tap

   My Pets

   .
3. Select your pet's profile. From here you can:
   • Edit the pet's details.
   • Link or update the Pet Tag.
   • Make a Lost Pet Post.

Creating a Lost Pet Post

If your pet goes missing, you can create a Lost Pet Post to alert your community. There are two ways to create a Lost Pet Post.

To create a Lost Pet Post from the Pet Profile:

1. Open your

   Pet Profile

   .
2. Under the Advanced Options section, toggle

   Lost Pet Mode

   on.
3. Tap

   Create Post

   .
4. Fill in all relevant information related to your lost pet.
5. Specify your contact preferences.

   Learn about the Contact Me feature.
6. Tap

   Preview Post

   .
7. Tap

   Share Post

   to send it to your community.

To create a Lost Pet Post as a new post:

1. Open your Neighbors feed.
2. Tap the

   plus icon (+)

   button in the bottom right to create a

   New Post

   .
3. Tap

   Missing Pet

   .
4. Tap

   Use Pet Profile

   to create a post from your Pet Profile, or tap

   No Thanks

   to create your own Lost Pet Post.
   • If you tap

     No Thanks

     , you will need to manually fill in all relevant information related to your lost pet.
5. Specify your contact preferences.

   Learn about the Contact Me feature.
6. Tap

   Preview Post

   .
7. Tap

   Share Post

   to send it to your community.

Creating or updating a Lost Pet Flyer

If your pet is lost and you’ve already set up a Pet Tag and created a Pet Profile, you can create a Lost Pet Flyer and add a personalized message about your pet. This is what someone will see when they scan the Pet Tag.

To set up or edit a Lost Pet Flyer in the Ring app:

1. In the Ring app, select the Ring location of your Pet Profile.
2. Tap

   Settings

   .
3. Tap

   User Permissions

   .
4. Select your

   Pet Profile

   .
5. Under

   Lost Pet Flyer

   , tap

   Edit Flyer

   .
6. Here you can add a personalized message that neighbors will see when they scan the QR code.
7. Tap

   Save

   .

Finding a pet with a Pet Tag

If you find a pet with a Pet Tag you do not need the Ring app to contact the owner of a lost pet.

Follow these steps if you’ve found a lost pet:

1. Scan the

   QR code

   on the Pet Tag using your smartphone or tablet's camera.
2. If the pet owner has created a

   Lost Pet Flyer

   , tap

   Contact Owner

   to get in touch.
3. If the pet owner has not created a

   Lost Pet Flyer

   , you’ll see the

   Pet Profile.

   Tap

   Contact Owner

   to get in touch or

   Leave a Comment

   if you're logged in to your Ring account.

If someone finds your pet with a Pet Tag:

1. You’ll get a notification in the Ring app when someone tries to contact you or leave a comment. Your name and phone number are not shared.
2. Update the Lost Pet Flyer to provide details and generate a Resolved Badge to let the community know your pet has been located.