A Professional Monitoring agent assisting Ring Protect subscriber over the phone.

Ring Alarm Monitoring Center Phone Number

If your Ring Alarm sounds and you have added on Alarm Professional Monitoring,1 you and your emergency contacts will need to answer the call from the Ring Monitoring Center so you can take care of the emergency.

To Receive Emergency Calls in Do Not Disturb Mode

While Do Not Disturb (DND) mode can be a useful mobile phone feature to turn on when you need peace and quiet, it can keep you from receiving Ring Alarm emergency calls immediately.

After saving the Ring Monitoring Center (833-209-2159) as a contact in your mobile device, override your device’s Do Not Disturb (DND) settings to receive Ring Alarm emergency calls right away by turning on Emergency Bypass.

To turn on Emergency Bypass for iOS: 

  1. Navigate to the
    Ring Monitoring Center
     in your contacts.
  2. Tap
    Edit
    .
  3. Select
    Ringtone
    .
  4. Turn on the 
    Emergency Bypass
    toggle.

(Screenshots below provided for reference.)

Mobile device screen with the Ring Monitoring contact card. Ringtone Emergency Bypass is on. Mobile device screen with ringtone settings card: Emergency bypass on, Default vibration, Default ringtone selected, additional ringtone options listed.

To bypass Do Not Disturb for Android devices:

  1. Open the Android
    Settings app
    .
  2. Tap 
    Sound & vibration
    . 
    1. For some Android devices, this may be under Notifications instead.
  3. Tap 
    Do Not Disturb
    .
  4. Tap 
    People
    .
  5. Tap 
    Calls
    to select contacts that can interrupt Do Not Disturb mode. 

Note: If you choose “Starred Contacts,” remember to go to the Ring Monitoring contact screen on your mobile device and tap the star icon to ensure you receive emergency calls from Ring.

(Screenshots below are an example of Samsung devices. Settings screens may vary depending on your Android device.)

Mobile device menu for Sound and Vibration settings. Selection is hovering over the Do Not Disturb option.Mobile device in the Do Not Disturb options menu. Under the what can interrupt Do Not Disturb mode, selection is hovering over People.Mobile device with calls selected under the who can interrupt selection.

Last updated 5 months ago

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    1
    Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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